Privacy policy
Last updated: October 2, 2026
This Privacy Policy describes how VELMONT ("VELMONT," "we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit velmont.world (the "Site"), make a purchase, contact us, or otherwise use our services (collectively, the "Services").
By using our Services, you acknowledge the practices described in this Privacy Policy.
1. INFORMATION WE COLLECT
Depending on how you interact with our Services, we may collect the following categories of personal information:
Contact Information
Your name, email address, telephone number, billing address, and shipping address.
Order Information
Products purchased, order history, transaction details, shipping information, returns, refunds, and communications regarding your orders.
Payment Information
Payment information necessary to complete your purchase. Payments are processed by third-party payment providers. We do not directly store complete payment card details.
Account Information
If you create an account, we may collect your username, password or other authentication information, preferences, and account activity.
Customer Support Information
Information you provide when contacting us, including messages, requests, feedback, and other communications.
Device and Usage Information
We may automatically collect information such as your IP address, browser type, device type, operating system, pages viewed, referring URLs, approximate location derived from your IP address, interactions with the Site, and date and time of access.
2. HOW WE COLLECT INFORMATION
We may collect personal information:
- Directly from you when you place an order, create an account, contact us, or subscribe to communications.
- Automatically through cookies, pixels, tags, and similar technologies.
- From service providers and business partners that help us operate our store, process payments, fulfill orders, prevent fraud, analyze Site performance, or provide advertising and marketing services.
3. HOW WE USE YOUR INFORMATION
We may use personal information to:
- Process and fulfill purchases.
- Process payments, returns, and refunds.
- Deliver products and provide shipping updates.
- Create and manage customer accounts.
- Provide customer support.
- Communicate with you about your orders and our Services.
- Improve our Site, products, Services, and customer experience.
- Personalize content and shopping experiences.
- Detect, investigate, and prevent fraud, abuse, security incidents, and other unlawful activities.
- Measure the effectiveness of our advertising and marketing.
- Send promotional communications where permitted by applicable law.
- Comply with applicable legal, regulatory, tax, accounting, and compliance obligations.
4. COOKIES AND TRACKING TECHNOLOGIES
We and our service providers may use cookies, pixels, tags, and similar technologies to operate the Site, remember preferences, understand how customers interact with our Services, analyze performance, and support advertising.
Some technologies are necessary for the Site to function, while others may be used for analytics, personalization, or advertising.
Depending on your location, you may be able to manage certain cookie and privacy preferences through our cookie consent tools or your browser settings.
Disabling certain technologies may affect the functionality of some parts of the Site.
5. ADVERTISING AND ANALYTICS
We may work with advertising and analytics providers to understand how visitors use our Site, measure advertising performance, and show advertisements that may be more relevant to users.
These providers may use cookies, pixels, device identifiers, and similar technologies to collect information about your interactions with our Site and, where permitted, other websites or services.
Where required by applicable law, we obtain consent before using certain advertising or analytics technologies.
Depending on your jurisdiction, you may also have the right to opt out of certain forms of targeted advertising, cross-context behavioral advertising, sharing, or similar processing.
6. HOW WE SHARE PERSONAL INFORMATION
We may disclose personal information to third parties when reasonably necessary to operate our business, including:
Service Providers
Including our e-commerce platform, payment processors, shipping and fulfillment providers, customer service providers, fraud prevention services, analytics providers, IT providers, and marketing providers.
Business Partners
Where necessary to provide services or features requested by you.
Advertising and Analytics Partners
Where permitted by applicable law and subject to applicable consent or opt-out requirements.
Legal Authorities
When required by applicable law, regulation, court order, legal process, or governmental request, or when reasonably necessary to protect our rights, customers, business, or others.
Business Transactions
If VELMONT is involved in a merger, acquisition, financing, restructuring, bankruptcy, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction.
We do not disclose personal information to third parties for monetary payment merely in exchange for your personal information. However, certain privacy laws may define some advertising-related disclosures as a "sale," "sharing," or similar activity. Where applicable, you may have the right to opt out of such processing.
7. INTERNATIONAL DATA TRANSFERS
VELMONT serves customers internationally.
As a result, your personal information may be transferred to, stored in, or processed in countries other than the country where you live.
These countries may have data protection laws that differ from those in your jurisdiction.
Where required by applicable law, we use recognized safeguards for international transfers, which may include adequacy decisions, contractual protections such as the European Commission's Standard Contractual Clauses, applicable UK transfer mechanisms, or other legally recognized safeguards.
8. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
This may include retaining information to:
- Process and maintain records of transactions.
- Provide customer support.
- Fulfill legal, tax, accounting, and regulatory obligations.
- Prevent fraud and abuse.
- Resolve disputes.
- Enforce our agreements.
Retention periods may vary depending on the type of information, the nature of our relationship with you, and applicable legal requirements.
9. HOW WE PROTECT YOUR INFORMATION
We use reasonable administrative, organizational, and technical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
Our Site uses appropriate security technologies, including encrypted connections where applicable.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
10. YOUR PRIVACY RIGHTS
Depending on where you live, applicable privacy laws may provide you with certain rights regarding your personal information.
These may include the right to:
- Access personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of certain personal information.
- Request a portable copy of certain personal information.
- Restrict or object to certain processing.
- Withdraw consent where processing is based on consent.
- Opt out of certain marketing communications.
- Opt out of certain targeted advertising, sharing, or similar activities where applicable.
- Appeal certain decisions regarding privacy requests where applicable.
You may exercise applicable rights by contacting us at:
We may need to verify your identity before processing certain requests.
You may also designate an authorized agent to submit a request where permitted by applicable law.
We will not unlawfully discriminate against you for exercising applicable privacy rights.
11. EUROPEAN ECONOMIC AREA, UNITED KINGDOM AND SWITZERLAND
If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, applicable data protection laws may provide additional rights.
Where required, we process personal information under an appropriate legal basis, which may include:
- Performance of a contract with you.
- Compliance with legal obligations.
- Our legitimate interests or those of a third party, where those interests are not overridden by your rights.
- Your consent, where required.
Where processing is based on consent, you may withdraw your consent at any time, subject to applicable law.
You may also have the right to lodge a complaint with the appropriate data protection authority in your jurisdiction.
12. UNITED STATES PRIVACY RIGHTS
Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws.
Depending on your state and whether the relevant law applies to our business, these rights may include access, correction, deletion, portability, and the ability to opt out of certain targeted advertising, sales, or sharing of personal information.
You may submit an applicable privacy request by contacting:
13. CANADA
If you are located in Canada, you may have rights regarding access to and correction of your personal information and other rights provided under applicable Canadian privacy laws.
Where consent is required for the collection, use, or disclosure of personal information, we will seek consent in accordance with applicable law.
14. AUSTRALIA AND OTHER JURISDICTIONS
Customers in Australia and other countries may have additional rights under their applicable privacy and data protection laws.
Where applicable, we will process privacy requests in accordance with the laws that apply to our business and the individual making the request.
15. MARKETING COMMUNICATIONS
Where permitted by law, we may send promotional emails or other marketing communications.
You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the communication.
Even if you opt out of marketing communications, we may still send non-promotional communications necessary to provide our Services, including order confirmations, shipping notifications, customer service responses, security notices, and other transactional communications.
16. CHILDREN'S PRIVACY
Our Services are not intended for children, and we do not knowingly collect personal information from children in violation of applicable law.
If you believe that a child has provided personal information to us improperly, please contact us so that we can review the matter and take appropriate action.
17. THIRD-PARTY WEBSITES AND SERVICES
Our Site may contain links to third-party websites, applications, or services.
We are not responsible for the privacy, security, or content practices of third parties. We encourage you to review their privacy policies before providing personal information.
18. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes to our Services, business practices, technologies, or applicable legal requirements.
When we make changes, we will update the "Last updated" date at the top of this Privacy Policy.
We encourage you to review this Privacy Policy periodically.
19. CONTACT US
If you have questions about this Privacy Policy, wish to exercise an applicable privacy right, or have concerns about how your personal information is handled, please contact us:
VELMONT
Website: https://velmont.world
Email: support@velmont.world