Refund policy
Last Updated: August 29, 2026
At Velmont, we want you to feel completely confident in your purchase. That’s why every order is covered by our 30-Day Money Back Guarantee.
If you’re not completely satisfied with your purchase, you may request a return within 30 days of receiving your order, for any reason, provided the item meets the conditions below.
30-Day Money Back Guarantee
You have 30 days from the date your order is delivered to request a return.
To be eligible for a refund, the shoes must:
- Be in their original condition
- Be unworn or only tried on indoors
- Be free from damage, stains, odors, or signs of use
- Be returned with the original packaging whenever possible
How to Request a Return
To start a return, simply contact us at:
support@morenzio.com
Please include your order number and a brief explanation that you would like to request a return.
Our support team will provide you with the return instructions.
Please do not send your order back without contacting us first, as we may be unable to process your refund.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to the original payment method used to place the order.
Please allow your payment provider additional time to process and display the refund in your account.
Return Shipping
Unless the item arrived damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.
If you received a damaged, defective, or incorrect item, please contact us at support@morenzio.com before returning it. We’ll work with you to resolve the issue.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible at:
support@morenzio.com
Please include your order number and clear photos of the item and packaging so our team can assist you.
Final Sale & Clearance Items
Although our collection is currently offered at 80% off as part of our final workshop closure, these purchases are still covered by our 30-Day Money Back Guarantee, provided the return conditions above are met.
Questions
If you have any questions regarding returns or refunds, please contact us at:
support@morenzio.com
Our team is always happy to help.