Shipping policy

Last Updated: August 29, 2026

At Velmont, we’re committed to making sure your order reaches you safely and as quickly as possible. Please review the information below regarding our shipping process and delivery times.

Order Processing

All orders are carefully processed within 1–2 business days after your order is placed.

Orders are not processed on weekends or public holidays. During periods of high order volume, processing may take slightly longer.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information whenever available.

Shipping Time

After your order has been processed, the estimated delivery time is:

5–7 business days

Please note that delivery times are estimates and may vary depending on your location, carrier delays, weather conditions, customs, or other circumstances outside of our control.

Free Shipping

We offer free shipping on all orders, with no minimum purchase required.

Tracking Your Order

Once your order has shipped, you will receive an email containing your tracking information. Please allow some time for the tracking information to become active after the package has been picked up by the carrier.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery window, please contact our support team at:

support@morenzio.com

We’ll be happy to look into your order and assist you.

Incorrect Shipping Information

Please make sure your shipping address is correct before completing your purchase. If you provide an incorrect or incomplete address, we may not be able to redirect your package once it has shipped.

If you notice an error in your shipping information, contact us as soon as possible at support@morenzio.com. We’ll do our best to help, but we cannot guarantee that changes can be made after an order has been processed.

Questions

If you have any questions about your order or our shipping policy, please contact us at:

support@morenzio.com

We're always happy to help.